Hootly

Refund Policy

You can request a return within 30 calendar days of delivery. Email DerekEcomm480@gmail.com with your order number and the item you want to return.

If you change your mind

Return the keychain unused, in its original condition, with its packaging and accessories. We will email return instructions and the correct return address. Please wait for those instructions before sending your parcel, since the sender address on the package may be a transit facility.

You pay return postage for a change of mind. Original shipping charges are excluded from these refunds unless applicable law requires otherwise.

If something arrives damaged, defective, or incorrect

Tell us what went wrong and include a photo if possible. We will offer a replacement or a refund and cover any return shipping we require for the affected item. If the parcel never arrives, contact us so we can investigate and arrange a replacement or refund for a confirmed loss.

Receiving your refund

We will email you once we receive and inspect the return. We issue approved refunds to the original payment method within 10 business days. Your bank may take additional time to post the credit. For a partial bundle return, the refund reflects the amount paid for the returned item after discounts.

Cancellations

Email us as soon as possible if you want to cancel. We can cancel before dispatch. After dispatch, contact us to arrange a return. This policy preserves any additional rights you have under applicable law.